Shipping policy

We know you can't wait to get your goodies! That's why we strive to make, process, and ship orders within 1 to 2 weeks. Please note that custom designed orders can take up to 4 weeks to make and ship out. All delivery dates are estimates and are not guaranteed.

ORDERS UNDER $100 - CANADA & USA

We offer flat rate shipping fees on orders under $100 within Canada & USA.

    ORDERS $100 & OVER - CANADA & USA

    Orders $100 and over are eligible for free shipping.

    HOW DO I TRACK MY ORDER?

    As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number provided, you can track your order by visiting the carrier's website. If you still have questions, feel free to contact us.

    DOES VGAN DOG SHIP INTERNATIONALLY?

    Yes, we do ship internationally! Our flat international shipping rate is $40.00.

    CUSTOMS AND IMPORT TAXES

    You are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

    LOST OR STOLEN PACKAGES

    We are not responsible for any lost or stolen packages.